Shipping & Returns

Rockarmor Northern NSW is committed to providing transparent shipping and return information. Please review the details below before placing your order.

Shipping

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • We ship Australia-wide. International shipping is available only by prior arrangement.
  • Shipping costs are calculated during checkout based on product size, weight, delivery location, and carrier requirements.
  • The total order cost, including shipping and applicable taxes, is displayed before payment.
  • Large or oversized items are shipped using specialist freight carriers.
  • Estimated delivery times:
    • Metro areas: 2–7 business days after dispatch
    • Regional & remote areas: Delivery times may vary.
  • Tracking details are provided where available once your order has been dispatched.

Returns & Refunds

Returns are accepted only for products that are faulty, damaged, incorrect, or where required under Australian Consumer Law.

  • Please contact us as soon as reasonably possible after discovering the fault or damage.
  • Proof of purchase is required.
  • Where reasonably possible, products should be returned with their original packaging and accessories.
  • Approved claims may result in a repair, replacement, or refund in accordance with Australian Consumer Law.
  • Refunds are issued to the original payment method and are typically processed within 5–10 business days after the returned item has been inspected.

Need Assistance?

Rockarmor Northern NSW
📍 5/46 Sandringham Avenue, Thornton NSW 2322, Australia
📞 02 4044 1125
📧 sales@rockarmornorthernnsw.com.au

For complete details, please see our Shipping Policy and Refund Policy.