5/46 Sandringham Avenue, Thornton, NSW, 2322
Contact us: 02 4044 1125 Shipping policy
Rockarmor Northern NSW
Last updated: May 2026
Rockarmor Northern NSW is committed to providing clear and transparent shipping information for all customers. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.
- Shipping Locations: We ship orders Australia-wide. At this time, we do not offer international shipping unless otherwise agreed prior to purchase.
- Order Processing Time: Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during peak periods or due to product availability. Customers will be contacted if there are any delays affecting their order.
- Shipping Methods: Due to the nature of our products (including bull bars, rear bars, wheel carriers, and other large or heavy automotive items), we use a combination of courier services and freight carriers. The shipping method depends on product size, weight, delivery location, and carrier availability.
- Shipping Costs: Shipping costs are calculated based on the delivery location, product size, weight, and carrier requirements, and are displayed during the checkout process. Customers can review all applicable shipping charges before completing their purchase. The total order cost, including shipping and any applicable taxes, will be clearly shown prior to payment confirmation. Rockarmor Northern NSW does not apply hidden fees or additional shipping charges after an order has been placed without the customer's prior approval.
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Delivery Timeframes: Estimated delivery times vary by location and shipping method:
- Metropolitan areas: typically 2–7 business days after dispatch
- Regional or remote areas: delivery times may be longer
- Tracking Information: Where available, tracking details will be emailed once your order has been dispatched. For freight shipments, tracking may be provided directly by the carrier.
- Authority to Leave & Delivery Access: Some carriers may require a signature on delivery or clear delivery access for large items. Customers are responsible for ensuring suitable delivery access.
- Damaged or Lost Shipments: Contact us immediately if your order arrives damaged or is lost. We may request photos or additional information to assist with carrier claims and resolution.
- Click & Collect: If offered, availability and collection details will be provided at checkout or confirmed by our team.
Delivery Delays
While we aim to meet estimated delivery timeframes, delays may occasionally occur due to freight carrier disruptions, weather events, stock availability, or other circumstances outside our control. We will make reasonable efforts to keep customers informed of significant delays.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. If an order is returned or requires redelivery due to incorrect address information provided by the customer, any applicable redelivery charges will be communicated and approved before being processed.
Inspection on Delivery
Please inspect your order upon delivery. If any items appear damaged, missing, or incorrect, contact us within 48 hours and provide photos where possible so we can assist promptly.
Pricing Transparency
All prices displayed on our website are shown in Australian Dollars (AUD). Any applicable shipping charges are calculated and displayed before payment is completed. Customers can review the total order cost, including product pricing, shipping charges, and any applicable taxes, before placing an order.
Contact Us
Rockarmor Northern NSW
📍 5/46 Sandringham Avenue, Thornton NSW 2322, Australia
📧 sales@rockarmornorthernnsw.com.au
Rockarmor Northern NSW is an Australian business operating under ABN 18 119 241 566.