Refund policy

Last updated: JUNE 2026

Returns & Refunds

We are committed to providing quality products. If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible so we can resolve the issue.

Eligibility for Returns

To be eligible for a return:

  • The item must be faulty, damaged, or incorrect.

  • Proof of purchase is required.

  • The item should be returned with all original packaging, accessories, and manuals where reasonably possible.

Faulty or Damaged Items

If your item arrives damaged or develops a fault:

  • Please contact us as soon as reasonably possible after discovering the fault or damage.

  • We will assess your claim and arrange a replacement, repair, or refund where applicable in accordance with Australian Consumer Law.

Please provide your order details along with clear photos of the damaged or faulty item to help us process your request promptly.

Non-Returnable Items

The following items cannot be returned unless they are faulty or required under Australian Consumer Law:

  • Used or installed items

  • Custom or special-order products

Refund Process

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after the returned item has been received and inspected for the refund to be processed.

Shipping and handling charges are non-refundable unless required under Australian Consumer Law.

Return Process

To request a return, please contact us at sales@rockarmornorthernnsw.com.au with your order details and a description of the issue.

If your return is approved, items must be sent to:

Rockarmor Northern NSW
5/46 Sandringham Avenue
Thornton NSW 2322
Australia

All returns should be securely packaged. We recommend using tracked and insured shipping, as we are not responsible for items lost or damaged in transit.

Contact Us

Rockarmor Northern NSW

📍 5/46 Sandringham Avenue, Thornton NSW 2322, Australia

📞 02 4044 1125

📧 sales@rockarmornorthernnsw.com.au

This policy operates in accordance with your rights under Australian Consumer Law.

Rockarmor Northern NSW is an Australian business operating under ABN 18 119 241 566.